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Ten weeks ago, 18 ambitious entrepreneurs arrived in London,

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aiming to win a ?250,000 investment

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and a 50/50 partnership with Lord Sugar.

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I'm not here to make any friends. I'm here to find a business partner.

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That's all I'm interested in.

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Business acumen has been assessed...

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?5, every single item! Whoo!

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I'm trying to explain to you. We're in a situation.

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It's not how you do business. That's not cool. That's not cool.

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I'm the best salesman in the universe.

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You're about as useful as a trapdoor in a canoe!

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Not one of you geniuses ran this thing properly.

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One hopeful has resigned.

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I'm going to leave the process. Oh. I'm really sorry.

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On the positive front, I've saved myself a cab fare.

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And 12 candidates have been sent on their way. You're fired.

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You're fired.

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You are a loose canon. You're fired.

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Now, five remain, with everything to play for.

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We're not arguing. We just need to get this done. Grainne McCoy.

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Good team leader? No. He was not listening to anything.

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We may as well have been talking to the wall.

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Stop! Frances Bishop.

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You've eight losses. There's two ways of looking at it.

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Well, I look at it one way - eight out of ten you've lost.

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If someone came to me doing that,

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I'd think, "You cheeky little bastard." Courtney Wood.

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Were they happy with this VIP thing? I think so, yeah.

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People were confused. You lacked charisma.

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Wow! That is so cool. Alana Spencer.

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I think I have grown in confidence as this process has gone on. Mm.

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And Jessica Cunningham.

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Unorganised, scatty and forgetful.

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Yeah, I believe... Sorry, I'm getting all flappy again.

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Just calm down a minute, will you?

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Just two tasks stand between them and the chance of a lifetime.

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Tonight, in a break from the boardroom, we meet the final five.

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First up, Grainne McCoy.

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I think hard work is the key to success.

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You're not going to get it sitting at home.

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We ain't bloody sleeping in THIS car! Tough...

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Good team leader? No.

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..hard-working... I'm a grafter.

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It's been built into me from a young age.

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I'm not afraid to get my hands dirty and achieve.

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..dependable.

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Give her something to do, she'll do it.

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Oliver, there's tables there. You're not going to get through there.

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You can really trust and rely on Grainne.

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KARREN: The thing you notice about Grainne

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as soon as you meet her is that she's a grown-up.

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When they're under pressure,

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some of the candidates act like headless chickens,

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but Grainne doesn't. She just remains calm.

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Grainne's cool character...

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So, you've chosen rock. Quite a tricky one.

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..was tested in week three.

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I'm struggling. I can see that. Argh. Oh!

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KARREN: On the corporate candy task, Oliver was the project manager

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but it soon became clear that wasn't going to be his forte.

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It's all a bit of a learning curve.

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But we don't have time for a learning curve.

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Alan is always saying, "If you see something going wrong, step in.

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"Don't just let the ship sink." And that's exactly what Grainne did.

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So, guys, I think we'll swap.

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Ollie, if you want to go over to make fudge.

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You take over from Frances, Frances, you come over to me. Perfect.

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I think I took a lot of control of that task, even though we lost.

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But I tried my best on that one.

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Group hug, group hug. Well done.

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Back home, in Northern Ireland, one of five children,

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Grainne grew up with a strong work ethic.

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She was a very good girl. She could cook and clean at a very young age.

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We probably made her do more than she should have done.

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When we grew up, nothing was going to be handed to you on a plate.

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My mum's been working for herself

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for her whole life, growing up, since she was a child.

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She'll tell you stories about being out picking spuds in the field.

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But, while still at school, Grainne's life changed for good.

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Good morning, boys and girls. CLASS: Good morning, sir.

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'I was teaching my A level class one day

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'and a knock came to the door and it was Grainne.'

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She looked at me straight in the eyes and said, "Sir, I'm pregnant."

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Falling pregnant at 15 was a shock

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and I didn't tell anyone till I was nearly six and a half months.

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I felt that somebody who had such a bright spark in her eyes,

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that her wonderful future was going to be taken from her.

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Being from a Catholic area, I didn't want to be known as the girl

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that had the first kid in the school and didn't do nothing with her life.

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Shortly after she had the baby, she said to me,

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"Sir, I'm coming back to school. Is that OK?"

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And I looked at her and said, "Yes, when are you coming back?"

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And she said, "I'm coming back in four weeks."

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And I was thinking, "Yeah, right."

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Four weeks later, Grainne McCoy was back in school.

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It was time for me to step up as a mother,

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even though I was only 16,

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and get back to school and try and do something with my life.

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That drive and determination...

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I would love to be project manager for this.

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..showed in week four.

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I've worked in department stores, including this one.

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CLAUDE: After being the de facto

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project manager on the candy task, she stepped up

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to be the real project manager on the Liberty task.

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And it's fair to say that she was a little bit weak,

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in terms of her decision making.

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I think we should go for scarves.

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It'll sell more than, probably, handbags. Scarves. Scarves.

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My personal choice would be bags.

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We'd have to sell 20 scarves to make one bag sale.

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OK, well, first handbags, second scarves.

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CLAUDE: Grainne was easily influenced.

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She didn't listen to her team when they said scarves would sell better.

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And when bag sales stalled... You're not going to use the window at all?

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We're not going to bother with that? ..tensions rose.

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Stop saying we should have used the window. It's a fact.

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You don't need to get angry. Come on. I'm not, I'm just saying...

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Come on, we've done really well. Shh, not appropriate in the shop.

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CLAUDE: It's fair to say that she found out

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that leading a team is not as easy as it looks.

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You did also say that you're a master in handbags

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and this is why we went for handbags.

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Please don't shift the decision of handbags just on me.

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The big mistake was that you were influenced by other people.

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It was a close call for Grainne in the boardroom

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but when Alan looks around the table

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and thinks about the candidates he could work with,

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I think he saw qualities in Grainne he quite liked.

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I think you've got potential, Grainne,

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and that's why you're going to remain in this process. Thank you.

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For him to say that to me is massive, you know.

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From that, the next task, I tried my best to learn from it.

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The very next week... Coming in, coming in now.

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..at her team's PR stunt... Remember we're brand ambassadors.

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..a new more self-assured Grainne emerged.

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Hold on, hold on, hold on, hold on.

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Killjoy. Has anyone done any crowdfunding before?

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We just need to get started now. It's all clear.

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Did you tell any of them how to actually fund? No, you didn't.

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Get your points right. I'm not having this conversation.

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I'm not having this conversation with you. I'm not having it.

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CLAUDE: On the department store task, Grainne was easily swayed.

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But there she is, the following week,

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refusing to roll over and really standing up for herself.

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Even as a child, Grainne was focussed.

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From a young age, I remember walking round the make-up counters

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with my mother and always wanting to be a make-up artist.

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And when I was 19, I decided to go and do a training course

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up in Dublin and got my degree in make-up.

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To make it in the world of make-up,

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Grainne took the difficult decision to move to London.

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My mother looked after my child and I flew back and forth every week.

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She had to go to London because the opportunity wasn't here.

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I tortured people for work.

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I was like, "Please give me work", until they did.

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In the last ten years, Grainne has forged a career at events,

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music video shoots,

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even creating special effects make-up for feature films.

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My mum's very good at what she does.

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One time, she asked me what I wanted for dinner

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but I didn't see what she looked like. When I came down for dinner,

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she looked like a zombie, sort of.

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And it sort of put me off the food that she'd made.

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Ryan has always been his mother's motivation.

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There's so much more out there.

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I don't want him just to stick and play it safe.

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Every night I come home, I literally stare at Ryan's photo

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for about an hour, you know, just... God, I'm going again.

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I wouldn't change her a bit cos she is the perfect mum

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that I would like and she's done very well.

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After two years of commuting, Grainne decided to move back home.

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I was living in London, travelling back, and I was missing my son.

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I moved home. I just had to be back with Ryan full-time.

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But far from slowing down,

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she spotted a chance to expand her business.

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So, this is Grainne's studio.

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It was a derelict shed at the bottom of our garden.

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It was an absolute mess and Grainne has turned it into what it is today.

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I, literally, hands-on for about a year,

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renovated the whole thing myself.

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DIY queen, they were calling me, you know.

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From her studio, she now runs courses in make-up.

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People travel from all over Northern Ireland because they want the best.

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She really is going to be the next big thing.

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This ambition pushed Grainne...

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I would love to put myself up as project manager for this.

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..to go for the top job again in the last task.

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I can honestly put my hands up and say I've tried a lot of gin.

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The team needed a brand and a gin product.

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With the label, I'm seeing really vivid, bold colours.

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Orange would work well cos that's quite a spice colour.

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If she's going with orange,

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we should look at maybe doing orange as the colour of the gin. Yeah.

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With the taste of the spices, it will all fit really well. I love it.

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Just as she'd allowed Mukai to influence her on task four

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to go for the handbags... So, we'll try quite a darkish orange.

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..she'd allowed Trishna to do exactly the same thing again.

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But the task went to Grainne's head...

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I keep forgetting I don't want...

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I don't want it... I have to stop drinking this.

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PHONE RINGS ..and all communication broke down.

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There's five minutes to go until the deadline.

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God knows what they are doing. 19 missed calls?

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At the end of the day, I'm going to have to go with my inkling here.

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So, in the boardroom, a big loss.

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So, no orders from the supermarket, no orders from the bar chain. Yeah.

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CLAUDE: This was Grainne's seventh loss.

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That's certainly not a good record and I think she came pretty close

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to making an exit.

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I think you were quite frustrated, Frances... Yeah.

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Because you wanted to put the ingredients list on your label.

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And it was quite embarrassing.

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Unfortunately, we left the phone in a separate room

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and there were 19 missed calls...

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Was that because you had too much gin? Um...

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Mm. I think, on this particular task, Grainne lost focus,

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was having too much of a good time

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and, actually, almost came a cropper.

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Grainne's sensible approach in previous tasks,

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I believe, saw her through.

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CANDIDATES: Yeah!

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LAUGHTER

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Grainne came into this process with, perhaps, the least amount

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of business experience of all the candidates.

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Oh!

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It's interesting.

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She's an established make-up artist and obviously very good at it,

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but she needs to be able to prove

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she can build and run a business that Alan wants to invest in.

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That could be a new rage. That's amazing.

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For her to win, it would mean the world to me and her,

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as I would be a lot more popular.

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It's really hotting up now.

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# All night long... #

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If I don't win, the one person in this process

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that I'd love to win is Grainne. She deserves it.

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She's amazing and I would be happy to be runner-up to Grainne.

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OK, calm down. LAUGHTER

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Colony Spice, please. Make that two.

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Grainne, keep going.

242
00:12:47,000 --> 00:12:50,000
We know you can do it. We're all behind you.

243
00:12:50,000 --> 00:12:52,000
Grainne, we're all rooting here for you in Dromintee.

244
00:12:52,000 --> 00:12:56,000
ALL: Do it for Ireland! Go on, Grainne!

245
00:12:56,000 --> 00:12:59,000
'I have full belief in myself that I could win this.

246
00:12:59,000 --> 00:13:01,000
'What I'm going to do now is show Lord Sugar'

247
00:13:01,000 --> 00:13:05,000
that I'm not just a make-up artist, I am a strong businesswoman as well,

248
00:13:05,000 --> 00:13:08,000
and if I won, my dream has then come true.

249
00:13:09,000 --> 00:13:11,000
Yeah, it would just... It would be amazing.

250
00:13:12,000 --> 00:13:19,000
Next, 25-year-old children's clothing retailer Frances Bishop.

251
00:13:20,000 --> 00:13:22,000
'A lot of people think that cos I'm small,'

252
00:13:22,000 --> 00:13:25,000
a little like a mouse, that I'm quite weak.

253
00:13:25,000 --> 00:13:30,000
I'm not. I genuinely believe I will win this competition.

254
00:13:30,000 --> 00:13:31,000
Competitive...

255
00:13:31,000 --> 00:13:35,000
I'm not prepared to lose this task on the basis of his ignorance.

256
00:13:35,000 --> 00:13:36,000
..self-assured...

257
00:13:36,000 --> 00:13:39,000
I've got such a good telephone voice! ..and direct.

258
00:13:39,000 --> 00:13:42,000
The problem with the last pitch was an absolute lack of structure,

259
00:13:42,000 --> 00:13:45,000
so you've got to be able to direct the room a bit more. What?

260
00:13:45,000 --> 00:13:47,000
Frances is a little bolt of lightning.

261
00:13:47,000 --> 00:13:49,000
She's a timid looking little thing,

262
00:13:49,000 --> 00:13:51,000
but she takes no prisoners whatsoever.

263
00:13:51,000 --> 00:13:53,000
Every penny counts.

264
00:13:53,000 --> 00:13:58,000
Right from the off, her confident approach was clear to see.

265
00:13:58,000 --> 00:14:00,000
She was like, "?15?"

266
00:14:00,000 --> 00:14:02,000
and I was like, "No way. You're going to pay more for this."

267
00:14:02,000 --> 00:14:06,000
Frances is clearly a bright young woman but, boy, can she be bossy.

268
00:14:06,000 --> 00:14:09,000
If this goes badly wrong, I'm holding you personally responsible.

269
00:14:09,000 --> 00:14:12,000
It's not an approach that would work for everyone,

270
00:14:12,000 --> 00:14:15,000
but you have to give it to her - she is tenacious

271
00:14:15,000 --> 00:14:16,000
and that's a personality trait

272
00:14:16,000 --> 00:14:18,000
that you need to be successful in business.

273
00:14:20,000 --> 00:14:24,000
The elder of two sisters, Frances grew up in Nottingham.

274
00:14:24,000 --> 00:14:28,000
I always had this desire to prove myself to people.

275
00:14:28,000 --> 00:14:31,000
At school, I was that annoying girl in the front of the class,

276
00:14:31,000 --> 00:14:34,000
hand up every question. I was there, like, "Me, pick me."

277
00:14:34,000 --> 00:14:38,000
It sounds corny, but she was a perfect child.

278
00:14:38,000 --> 00:14:40,000
She'd be really upset if she didn't get an A,

279
00:14:40,000 --> 00:14:43,000
because she would work so hard and I think in the classroom,

280
00:14:43,000 --> 00:14:47,000
that's where her competitiveness comes out.

281
00:14:47,000 --> 00:14:52,000
Her competitive nature extended beyond the classroom.

282
00:14:54,000 --> 00:14:58,000
When I was 16, I won the Karate World Championships, a gold medal.

283
00:14:58,000 --> 00:15:00,000
That's how I've got wonky teeth now.

284
00:15:00,000 --> 00:15:03,000
I got punched in the face in the final and it really annoyed me

285
00:15:03,000 --> 00:15:05,000
cos I'd had a brace for, like, a year,

286
00:15:05,000 --> 00:15:08,000
so I punched her in the face, she went down and I won.

287
00:15:10,000 --> 00:15:14,000
Two years before her sporting success,

288
00:15:14,000 --> 00:15:16,000
her young life was turned upside down.

289
00:15:19,000 --> 00:15:24,000
I found out when I was 14 that my dad wasn't my dad

290
00:15:24,000 --> 00:15:29,000
and my biological dad, he didn't really want anything to do with me.

291
00:15:29,000 --> 00:15:35,000
When we told Frances, all she said to Tim, "Will you adopt me?"

292
00:15:37,000 --> 00:15:41,000
You can tell from deep down, she loves him so much

293
00:15:41,000 --> 00:15:44,000
and he's so, so very proud of her.

294
00:15:45,000 --> 00:15:50,000
Her close bond with step-dad Tim helped spur on the young Frances.

295
00:15:50,000 --> 00:15:53,000
My step-dad, my dad, he's been the one there

296
00:15:53,000 --> 00:15:56,000
that's been at all the karate competitions,

297
00:15:56,000 --> 00:15:59,000
the Irish dancing competitions. He's a brilliant man.

298
00:15:59,000 --> 00:16:01,000
He got up every day at five o'clock to do a job

299
00:16:01,000 --> 00:16:05,000
that he doesn't necessarily like, so I could have whatever I wanted.

300
00:16:05,000 --> 00:16:09,000
All I've ever been is a lorry driver and, um...

301
00:16:11,000 --> 00:16:14,000
I always tried to encourage her at school to do really well,

302
00:16:14,000 --> 00:16:16,000
so I feel quite proud about that.

303
00:16:16,000 --> 00:16:19,000
So, yeah, very pleased for her.

304
00:16:21,000 --> 00:16:24,000
Week four. Good morning.

305
00:16:24,000 --> 00:16:28,000
And the chance for the clothes shop owner to show what she could do.

306
00:16:28,000 --> 00:16:34,000
I'm sending you to one of the UK's most famous department stores.

307
00:16:34,000 --> 00:16:37,000
Frances knows fashion, she knows retail.

308
00:16:37,000 --> 00:16:39,000
I think she was keen to make a real impact.

309
00:16:39,000 --> 00:16:42,000
You guys really need to use me here, so put me in the right place

310
00:16:42,000 --> 00:16:44,000
and make sure I bring out the best in you guys.

311
00:16:44,000 --> 00:16:47,000
CLAUDE: She contributed her expertise really well.

312
00:16:47,000 --> 00:16:50,000
Spain is so good for manufacturing, in terms of quality.

313
00:16:50,000 --> 00:16:52,000
CLAUDE: She excelled speaking to the shopper

314
00:16:52,000 --> 00:16:56,000
where she extracted every single piece of relevant information.

315
00:16:56,000 --> 00:17:00,000
Have you got a particular style? I quite like to look a bit weird.

316
00:17:00,000 --> 00:17:04,000
She understood right from the off that this was all about research.

317
00:17:04,000 --> 00:17:06,000
I like that you're just honest with me.

318
00:17:06,000 --> 00:17:09,000
CLAUDE: The more you knew about the client,

319
00:17:09,000 --> 00:17:11,000
the more you could get them to spend.

320
00:17:11,000 --> 00:17:14,000
I really look forward to meeting you tomorrow. Have a lovely evening.

321
00:17:14,000 --> 00:17:18,000
Smashed it! Good information gathering. That went well.

322
00:17:19,000 --> 00:17:21,000
KARREN: Frances's team lost that task

323
00:17:21,000 --> 00:17:23,000
but she'd certainly done her best.

324
00:17:23,000 --> 00:17:25,000
She was just unlucky to be on a losing team.

325
00:17:25,000 --> 00:17:28,000
I called both of the clients, gleaned a lot of information.

326
00:17:28,000 --> 00:17:30,000
I brought in various different accessories,

327
00:17:30,000 --> 00:17:31,000
really connected with her by the end

328
00:17:31,000 --> 00:17:33,000
and she spent over double her budget.

329
00:17:33,000 --> 00:17:35,000
So it was quite a good salesmanship.

330
00:17:37,000 --> 00:17:40,000
Week six. These are all lehenga, yeah?

331
00:17:40,000 --> 00:17:43,000
Frances was focussed on trying to secure a victory.

332
00:17:43,000 --> 00:17:46,000
Lowest price lehenga, what is it?

333
00:17:46,000 --> 00:17:50,000
Frances had been on the losing side every single time,

334
00:17:50,000 --> 00:17:52,000
but it wasn't for the lack of trying.

335
00:17:52,000 --> 00:17:55,000
I've got something for about 40.

336
00:17:55,000 --> 00:17:57,000
She did really well and ended up paying

337
00:17:57,000 --> 00:17:58,000
half what the other team paid.

338
00:17:58,000 --> 00:18:04,000
25 and you've got a deal. Come on. All right, go on. Yay.

339
00:18:04,000 --> 00:18:07,000
25 quid, lehenga in the bag. Thank you so much.

340
00:18:07,000 --> 00:18:11,000
I think we can smash this, maybe even have an early night!

341
00:18:11,000 --> 00:18:15,000
In the boardroom... You lost by well over ?100.

342
00:18:15,000 --> 00:18:18,000
Unfortunately, despite personally doing well on that task,

343
00:18:18,000 --> 00:18:20,000
her team lost again.

344
00:18:20,000 --> 00:18:24,000
When they read out the results, I just sank and it dawned on me

345
00:18:24,000 --> 00:18:28,000
I was the only one left that had lost every single task.

346
00:18:29,000 --> 00:18:32,000
When you've lost every task to date,

347
00:18:32,000 --> 00:18:35,000
eventually, there's a big question mark over your abilities.

348
00:18:36,000 --> 00:18:40,000
Frances, you need to be on a winning team one day.

349
00:18:40,000 --> 00:18:42,000
I'm going to try on the next task, Lord Sugar.

350
00:18:47,000 --> 00:18:48,000
On the very next task...

351
00:18:49,000 --> 00:18:54,000
..Frances got a chance to shine at the Poole Harbour Boat Show.

352
00:18:54,000 --> 00:18:58,000
Frances, you're going to be the project manager,

353
00:18:58,000 --> 00:19:01,000
so let's see if you can win. 'And I was like, "Oh, my God!"'

354
00:19:01,000 --> 00:19:04,000
There was a lot of pressure there to win.

355
00:19:04,000 --> 00:19:07,000
Searching for the winning formula...

356
00:19:07,000 --> 00:19:11,000
Don't undermine people because this is where we are going wrong.

357
00:19:11,000 --> 00:19:12,000
..she decided to shake things up.

358
00:19:12,000 --> 00:19:14,000
Paul, I want you to be my sub team leader.

359
00:19:14,000 --> 00:19:16,000
I decided to take Sofiane with me

360
00:19:16,000 --> 00:19:18,000
because if I left him in the sub team with Paul,

361
00:19:18,000 --> 00:19:21,000
it could have created friction, something I won't stand for.

362
00:19:21,000 --> 00:19:24,000
Let's go. Let's win. Team Nebula!

363
00:19:24,000 --> 00:19:26,000
'There was a lot of pressure on Frances that week.'

364
00:19:26,000 --> 00:19:29,000
The products that she was selling were ?19,000 each

365
00:19:29,000 --> 00:19:30,000
and she really had to win.

366
00:19:30,000 --> 00:19:34,000
When we're pitching, no overtalking each other, right? Not at all.

367
00:19:34,000 --> 00:19:36,000
But Frances really rose to the occasion

368
00:19:36,000 --> 00:19:39,000
and probably the most impressive thing she did

369
00:19:39,000 --> 00:19:42,000
was keep Sofiane in line because, trust me, that's not easy.

370
00:19:43,000 --> 00:19:46,000
I might be able to throw in a couple of extras.

371
00:19:46,000 --> 00:19:49,000
We can do four life jackets for you. Are you happy to go ahead?

372
00:19:49,000 --> 00:19:53,000
Yeah, go on then. Congratulations. Bye-bye. Bye-bye.

373
00:19:53,000 --> 00:19:55,000
All right.

374
00:19:56,000 --> 00:20:00,000
Frances, you've lost every task to date. I have.

375
00:20:00,000 --> 00:20:03,000
Karren, did they close any deals on the boat?

376
00:20:03,000 --> 00:20:07,000
I'm pleased to say that two of the sales passed the credit control.

377
00:20:07,000 --> 00:20:09,000
That's a massive, massive win.

378
00:20:09,000 --> 00:20:13,000
Do you want a tissue, Frances? I'm sorry! Are you crying?

379
00:20:13,000 --> 00:20:16,000
I've spent six weeks losing. Well done.

380
00:20:16,000 --> 00:20:18,000
'I was really pleased for Frances'

381
00:20:18,000 --> 00:20:20,000
because she got that win just at the right moment.

382
00:20:20,000 --> 00:20:23,000
I feel that if she'd lost that task, it really would have been all over.

383
00:20:25,000 --> 00:20:29,000
Aged 18, Frances achieved her ambition

384
00:20:29,000 --> 00:20:32,000
of being accepted into a top university.

385
00:20:32,000 --> 00:20:33,000
Frances was the first of her family

386
00:20:33,000 --> 00:20:38,000
to go to university and to get into such a prestigious university,

387
00:20:38,000 --> 00:20:42,000
like Durham, that is a real, real massive achievement for her.

388
00:20:44,000 --> 00:20:48,000
But her dreams of academic success quickly turned sour.

389
00:20:48,000 --> 00:20:50,000
I got to uni and I was around people

390
00:20:50,000 --> 00:20:52,000
that had had really privileged backgrounds

391
00:20:52,000 --> 00:20:54,000
and that was really hard to deal with at first

392
00:20:54,000 --> 00:20:55,000
and I tried to be someone I wasn't.

393
00:20:55,000 --> 00:20:59,000
From the get-go, it was difficult for her to fit in

394
00:20:59,000 --> 00:21:02,000
and to try and find her gap in the friendship groups.

395
00:21:02,000 --> 00:21:04,000
I was really unhappy.

396
00:21:04,000 --> 00:21:07,000
It sounds ridiculous for a straight A student to say that,

397
00:21:07,000 --> 00:21:09,000
but I really did, and I dropped out.

398
00:21:09,000 --> 00:21:12,000
We were all surprised. That was possibly

399
00:21:12,000 --> 00:21:14,000
the most surprising thing Frances has ever done.

400
00:21:14,000 --> 00:21:20,000
Leaving university was to change her life in more ways than one.

401
00:21:21,000 --> 00:21:23,000
I got a job as a barmaid,

402
00:21:23,000 --> 00:21:27,000
did some work experience at Notts County Football Club.

403
00:21:27,000 --> 00:21:31,000
There, she met a young player called Neal Bishop.

404
00:21:31,000 --> 00:21:34,000
We met for a coffee. Conversation was difficult

405
00:21:34,000 --> 00:21:36,000
because she couldn't understand my accent

406
00:21:36,000 --> 00:21:38,000
and Frances talks very properly.

407
00:21:38,000 --> 00:21:40,000
I said she was posh, but she said she's not.

408
00:21:40,000 --> 00:21:41,000
Kick it back to me.

409
00:21:43,000 --> 00:21:45,000
Ooh, that's a good kick.

410
00:21:45,000 --> 00:21:47,000
After three years together,

411
00:21:47,000 --> 00:21:52,000
the couple married and now have a son, Oscar.

412
00:21:52,000 --> 00:21:57,000
I left uni, I had a baby and married a footballer.

413
00:21:57,000 --> 00:21:59,000
Apparently, I'm a Wag.

414
00:22:00,000 --> 00:22:03,000
Parenthood was a turning point in Frances's career.

415
00:22:03,000 --> 00:22:07,000
My career has only a short lifespan, really,

416
00:22:07,000 --> 00:22:11,000
so we wanted something long-term that could support our family

417
00:22:11,000 --> 00:22:14,000
and Frances being Frances took it on her own bat

418
00:22:14,000 --> 00:22:16,000
to go out there and do something.

419
00:22:18,000 --> 00:22:20,000
I set up Pud in 2014.

420
00:22:20,000 --> 00:22:23,000
I noticed that there was a gap in the market

421
00:22:23,000 --> 00:22:26,000
for a reasonably priced childrenswear retailer

422
00:22:26,000 --> 00:22:28,000
but still combine that kind of community spirit

423
00:22:28,000 --> 00:22:30,000
with good prices and good service

424
00:22:30,000 --> 00:22:33,000
and that's led me to now have two shops.

425
00:22:34,000 --> 00:22:36,000
Morning. Morning. You all right?

426
00:22:36,000 --> 00:22:39,000
Frances is not your stereotypical Wag.

427
00:22:39,000 --> 00:22:42,000
She's really hardworking and wants to provide

428
00:22:42,000 --> 00:22:45,000
for her family just as much as her husband does.

429
00:22:45,000 --> 00:22:46,000
Frances is a very good boss.

430
00:22:46,000 --> 00:22:49,000
She'll tell us what she wants and when she wants it.

431
00:22:49,000 --> 00:22:50,000
Customers will come into the store

432
00:22:50,000 --> 00:22:54,000
basically to see Frances and to buy.

433
00:22:54,000 --> 00:22:57,000
Frances, you call yourself a pocket rocket.

434
00:22:57,000 --> 00:22:59,000
Blast your way to the final!

435
00:22:59,000 --> 00:23:01,000
You've got this. ALL: Good luck, Frances!

436
00:23:01,000 --> 00:23:05,000
In the final tasks... Frances, old habits die hard, right?

437
00:23:05,000 --> 00:23:10,000
Frances found herself on the losing teams yet again.

438
00:23:10,000 --> 00:23:13,000
I think you know the drill now. Off you go.

439
00:23:13,000 --> 00:23:17,000
There's no doubt that Frances is both ambitious and determined,

440
00:23:17,000 --> 00:23:20,000
but she's got a really bad record in the process.

441
00:23:20,000 --> 00:23:23,000
Even Lord Sugar feels sorry for me now.

442
00:23:23,000 --> 00:23:26,000
'I may have lost eight tasks in this process...'

443
00:23:26,000 --> 00:23:27,000
That was brutal.

444
00:23:27,000 --> 00:23:29,000
'..but anyone that knows me will say'

445
00:23:29,000 --> 00:23:31,000
I'm just waiting to win the big one.

446
00:23:31,000 --> 00:23:34,000
Come on, guys! There she is! Yay!

447
00:23:34,000 --> 00:23:38,000
CLAUDE: During the interview process, Frances has to demonstrate

448
00:23:38,000 --> 00:23:41,000
that actually she's learnt from all those losses

449
00:23:41,000 --> 00:23:46,000
and she's come through stronger and she's got what it takes.

450
00:23:46,000 --> 00:23:48,000
Calm it down now. Let's make sure

451
00:23:48,000 --> 00:23:51,000
it's not looking cheap and we'll try and add that classy element now.

452
00:23:51,000 --> 00:23:54,000
She's a very clever girl. She's smart.

453
00:23:54,000 --> 00:23:57,000
She's going to be the biggest competition to me

454
00:23:57,000 --> 00:23:59,000
in winning the final prize.

455
00:23:59,000 --> 00:24:02,000
That's brilliant. Thank you so much.

456
00:24:02,000 --> 00:24:05,000
Do it for us Wags. ALL: Go, Frances! Come on, Frances.

457
00:24:05,000 --> 00:24:10,000
You're a true champion to us. TOGETHER: Go, Mummy! Yeah!

458
00:24:11,000 --> 00:24:14,000
I think I genuinely deserve to win this

459
00:24:14,000 --> 00:24:17,000
because I sure as hell didn't leave my little boy for ten weeks

460
00:24:17,000 --> 00:24:21,000
to come here and be a loser. I'm here to win.

461
00:24:21,000 --> 00:24:24,000
And I will be Lord Sugar's next business partner.

462
00:24:27,000 --> 00:24:28,000
Next...

463
00:24:30,000 --> 00:24:33,000
..29-year-old Courtney Wood.

464
00:24:34,000 --> 00:24:36,000
Looking fresh.

465
00:24:36,000 --> 00:24:40,000
Creative... Does my bum look big in this?

466
00:24:40,000 --> 00:24:42,000
..calm... Hello, ladies and gentlemen,

467
00:24:42,000 --> 00:24:44,000
this is your project manager speaking.

468
00:24:44,000 --> 00:24:47,000
..confident. We should be done by 3am at this rate.

469
00:24:47,000 --> 00:24:50,000
I kind of feel like I'm a bit of a rare breed

470
00:24:50,000 --> 00:24:52,000
when it comes to creativity and business.

471
00:24:52,000 --> 00:24:54,000
I think some people either have that creative mind

472
00:24:54,000 --> 00:24:57,000
or a commercial mind and I kind of feel like I've got both.

473
00:24:57,000 --> 00:25:01,000
Courtney, you've got a business already. Yeah, novelty gifts, toys.

474
00:25:01,000 --> 00:25:03,000
I also design the products too.

475
00:25:03,000 --> 00:25:05,000
I'm at the stage where I'm looking for an investor

476
00:25:05,000 --> 00:25:07,000
and I want that person to be you.

477
00:25:07,000 --> 00:25:09,000
Courtney, I think, is one of the ones

478
00:25:09,000 --> 00:25:11,000
I've always thought would get this far.

479
00:25:11,000 --> 00:25:13,000
He kind of stood out from the rest.

480
00:25:13,000 --> 00:25:17,000
He truly believes that he's Lord Sugar's business partner.

481
00:25:17,000 --> 00:25:21,000
You model yourself on Leonardo DiCaprio.

482
00:25:21,000 --> 00:25:23,000
It didn't end well for him in Titanic, did it?

483
00:25:23,000 --> 00:25:26,000
Yeah, hopefully, this process will go better for me.

484
00:25:26,000 --> 00:25:28,000
When Courtney started out in this process,

485
00:25:28,000 --> 00:25:30,000
I think we all thought he was quite a self-assured guy.

486
00:25:30,000 --> 00:25:36,000
Here we have the AG1586. 1586. One of our superior models in the range.

487
00:25:36,000 --> 00:25:40,000
But we were worried about, was it more style over substance?

488
00:25:41,000 --> 00:25:43,000
Born and raised in Linford, Essex,

489
00:25:43,000 --> 00:25:48,000
Courtney wasn't always as confident as he is today.

490
00:25:48,000 --> 00:25:52,000
When he was younger, I think Courtney was probably a lot quieter,

491
00:25:52,000 --> 00:25:54,000
a lot more shy.

492
00:25:54,000 --> 00:26:00,000
Possibly that's related to the fact that he was a bit...tubby? Fat.

493
00:26:03,000 --> 00:26:05,000
My teenage years, I think I found fast food and yeah,

494
00:26:05,000 --> 00:26:10,000
I think I was a little overweight through senior school.

495
00:26:10,000 --> 00:26:14,000
Courtney got to the age of 16 and we suited and booted him,

496
00:26:14,000 --> 00:26:18,000
ready for his prom, and he looked really smart

497
00:26:18,000 --> 00:26:21,000
but we realised just how chunky he was.

498
00:26:21,000 --> 00:26:25,000
When he left school, he decided then he was going to lose weight

499
00:26:25,000 --> 00:26:29,000
and he became the lithe and lissom character that he is now.

500
00:26:29,000 --> 00:26:33,000
I think his confidence - there's a parallel line

501
00:26:33,000 --> 00:26:37,000
between his weight and his confidence.

502
00:26:37,000 --> 00:26:41,000
I don't think then he was anywhere near as confident. Of course not.

503
00:26:41,000 --> 00:26:43,000
A successful student,

504
00:26:43,000 --> 00:26:47,000
young Courtney was already displaying a flair for design.

505
00:26:49,000 --> 00:26:51,000
I think I really started enjoying learning

506
00:26:51,000 --> 00:26:53,000
when I got to sixth-form college

507
00:26:53,000 --> 00:26:55,000
cos I could then focus on what I wanted to do

508
00:26:55,000 --> 00:26:58,000
and I chose product design, graphic design, business.

509
00:26:58,000 --> 00:27:01,000
I got the grades I needed to get to Brunel University

510
00:27:01,000 --> 00:27:03,000
and studied industrial design technology

511
00:27:03,000 --> 00:27:06,000
and I ended up getting a first-class degree.

512
00:27:06,000 --> 00:27:08,000
That's one of my biggest achievements in life.

513
00:27:08,000 --> 00:27:14,000
University was a turning point, not just in Courtney's education.

514
00:27:14,000 --> 00:27:18,000
Courtney really came into himself at university.

515
00:27:18,000 --> 00:27:20,000
I think that's when he found something

516
00:27:20,000 --> 00:27:22,000
that he was very, very good at

517
00:27:22,000 --> 00:27:25,000
and I think that's where his entrepreneurial streak

518
00:27:25,000 --> 00:27:30,000
really took off and... Blossomed. Blossomed, yeah.

519
00:27:31,000 --> 00:27:35,000
It wasn't long before he began to show a talent for turning a profit.

520
00:27:35,000 --> 00:27:39,000
He started to get the feeling that he wanted to make his own money.

521
00:27:39,000 --> 00:27:41,000
When he finished his course,

522
00:27:41,000 --> 00:27:43,000
he was getting little business deals on the side,

523
00:27:43,000 --> 00:27:47,000
buying kit bikes, building them up and then selling them.

524
00:27:47,000 --> 00:27:49,000
I think I've always had an entrepreneurial spirit.

525
00:27:49,000 --> 00:27:51,000
From the age of 15, 16, I'd go to the market

526
00:27:51,000 --> 00:27:55,000
and I saw magazines where you get the free collectible car models

527
00:27:55,000 --> 00:27:57,000
and I'd buy them for ?1

528
00:27:57,000 --> 00:28:00,000
and then sell these models on eBay for 20 quid

529
00:28:00,000 --> 00:28:03,000
and I always spotted opportunities to make money.

530
00:28:03,000 --> 00:28:05,000
In week six...

531
00:28:05,000 --> 00:28:09,000
SE2 - that's London Bridge, so that's this area here.

532
00:28:09,000 --> 00:28:12,000
..Courtney took on the role of project manager.

533
00:28:12,000 --> 00:28:15,000
We need to get a poster printed. What's the price of that?

534
00:28:15,000 --> 00:28:17,000
We could do that for ?11.

535
00:28:17,000 --> 00:28:20,000
Right from the start, he led from the front...

536
00:28:20,000 --> 00:28:23,000
Can you do it for ?5? ?8. ?7.

537
00:28:23,000 --> 00:28:27,000
?7.50? OK. ..guiding his team to victory.

538
00:28:27,000 --> 00:28:31,000
Right, well done. Four in a row.

539
00:28:33,000 --> 00:28:36,000
Courtney may have been riding high on his success...

540
00:28:36,000 --> 00:28:38,000
THEY LAUGH

541
00:28:38,000 --> 00:28:40,000
..but the following week...

542
00:28:40,000 --> 00:28:43,000
The boat show was the lowest point for me, so far.

543
00:28:43,000 --> 00:28:45,000
..was a washout.

544
00:28:45,000 --> 00:28:47,000
3.5 metres long.

545
00:28:47,000 --> 00:28:50,000
'All Grainne and Courtney are doing is checking out'

546
00:28:50,000 --> 00:28:51,000
the technical details.

547
00:28:51,000 --> 00:28:55,000
COURTNEY: It's cruising as well as sports riding.

548
00:28:55,000 --> 00:28:57,000
This is a selling task.

549
00:28:57,000 --> 00:29:00,000
People are passing by and they are completely oblivious to it.

550
00:29:00,000 --> 00:29:04,000
They're missing that opportunity. And in the boardroom...

551
00:29:04,000 --> 00:29:09,000
Claude, what about the Jet Ski vendors? Well, Jet Skis, no sales.

552
00:29:09,000 --> 00:29:12,000
..Courtney got that sinking feeling.

553
00:29:12,000 --> 00:29:15,000
So, all they took is ?188 on the day? That's correct.

554
00:29:15,000 --> 00:29:17,000
Being a salesman is not the be all and end all

555
00:29:17,000 --> 00:29:19,000
of being a good business person

556
00:29:19,000 --> 00:29:22,000
but it is important that you have some ability to sell

557
00:29:22,000 --> 00:29:26,000
and Courtney's sales skills really seemed to be lacking at this point.

558
00:29:26,000 --> 00:29:30,000
Why didn't you sell any Jet Skis? I spoke to many people.

559
00:29:30,000 --> 00:29:32,000
No, you didn't, that's the point.

560
00:29:32,000 --> 00:29:34,000
You did your impression of Otis Redding, you know,

561
00:29:34,000 --> 00:29:36,000
sitting on the dock of the bay,

562
00:29:36,000 --> 00:29:38,000
watching all the people walk by, actually.

563
00:29:38,000 --> 00:29:42,000
I'm not impressed, so you two better up your game.

564
00:29:42,000 --> 00:29:44,000
Unlike his sales ability...

565
00:29:46,000 --> 00:29:50,000
..Courtney's credentials as a designer have never been in doubt.

566
00:29:51,000 --> 00:29:58,000
After graduating, he secured a job at a successful UK gift company.

567
00:29:58,000 --> 00:30:00,000
I was working as a product designer for another company

568
00:30:00,000 --> 00:30:02,000
and I knew I was coming up with these great ideas

569
00:30:02,000 --> 00:30:06,000
and I knew I could do it myself, so I decided to quit.

570
00:30:06,000 --> 00:30:09,000
After taking time out to travel round Australia,

571
00:30:09,000 --> 00:30:14,000
Courtney decided to take the plunge and start his own business.

572
00:30:14,000 --> 00:30:17,000
I create novelty gifts, just fun little pick-up products

573
00:30:17,000 --> 00:30:21,000
you see at the till around Christmas time, like for secret Santa.

574
00:30:21,000 --> 00:30:24,000
We call his products big boys' toys.

575
00:30:24,000 --> 00:30:29,000
Personally, I can't understand why anyone would buy those sort of...

576
00:30:29,000 --> 00:30:31,000
But it seems to be popular, there is a market for it.

577
00:30:31,000 --> 00:30:34,000
He's identified that market and made a killing in it.

578
00:30:34,000 --> 00:30:36,000
I come up with the ideas for the products and then design them,

579
00:30:36,000 --> 00:30:38,000
work with the factories, manufacture them.

580
00:30:38,000 --> 00:30:40,000
I'm involved in every part of the process

581
00:30:40,000 --> 00:30:43,000
of getting the product, from idea stage to market.

582
00:30:43,000 --> 00:30:45,000
And for his customers,

583
00:30:45,000 --> 00:30:51,000
Courtney's quirky designs set him apart from the rest.

584
00:30:51,000 --> 00:30:55,000
When we saw Courtney's products, they instantly stood out to us

585
00:30:55,000 --> 00:30:57,000
because they were completely different

586
00:30:57,000 --> 00:30:59,000
to anything else we'd seen. They were innovative, fun.

587
00:30:59,000 --> 00:31:01,000
Everybody loves them.

588
00:31:01,000 --> 00:31:03,000
In the last three years,

589
00:31:03,000 --> 00:31:07,000
Courtney's seen his business go from strength to strength.

590
00:31:07,000 --> 00:31:11,000
I started a worldwide company on ?20,000 of my own saved-up money.

591
00:31:11,000 --> 00:31:14,000
Within the first year, I was already selling to two countries worldwide -

592
00:31:14,000 --> 00:31:17,000
Germany and Australia - and in the space of three years,

593
00:31:17,000 --> 00:31:19,000
I've built that now up to 17 countries.

594
00:31:19,000 --> 00:31:23,000
Courtney's business is really strong now. He's got deals globally.

595
00:31:23,000 --> 00:31:27,000
He's turning a profit at last - not that WE'RE seeing any of it!

596
00:31:27,000 --> 00:31:28,000
THEY LAUGH

597
00:31:28,000 --> 00:31:32,000
And for Courtney, his office couldn't be closer to home.

598
00:31:32,000 --> 00:31:35,000
Courtney's global headquarters is in his bedroom

599
00:31:35,000 --> 00:31:37,000
at his mum and dad's house.

600
00:31:37,000 --> 00:31:40,000
The office. The office, he calls it, yes.

601
00:31:41,000 --> 00:31:44,000
So, this is the global headquarters of Bubblegum Stuff.

602
00:31:44,000 --> 00:31:47,000
This very desk, where Courtney's best ideas come to fruition.

603
00:31:47,000 --> 00:31:50,000
Essential piece of furniture, of course - the wash basket,

604
00:31:50,000 --> 00:31:51,000
where mum can take the washing

605
00:31:51,000 --> 00:31:54,000
straight from the door down to the kitchen.

606
00:31:55,000 --> 00:31:56,000
Week nine.

607
00:31:58,000 --> 00:32:01,000
Good morning. The task...

608
00:32:01,000 --> 00:32:04,000
Ooh! LAUGHTER

609
00:32:04,000 --> 00:32:07,000
..create a virtual reality video game.

610
00:32:07,000 --> 00:32:09,000
Galactic Gordon. I quite like that!

611
00:32:09,000 --> 00:32:12,000
Gordon's lost his badger. Good, yeah. I like it.

612
00:32:12,000 --> 00:32:16,000
I think Courtney showed incredible insight and skill as a designer.

613
00:32:16,000 --> 00:32:20,000
We need to have the badger's face in a circle

614
00:32:20,000 --> 00:32:24,000
and then with the flag - "Leave no badger behind." Yeah.

615
00:32:24,000 --> 00:32:28,000
The concept was a bit mad but the experts really liked it.

616
00:32:28,000 --> 00:32:30,000
They thought it was eye-catching, very different

617
00:32:30,000 --> 00:32:33,000
and something, actually, that was very brandable.

618
00:32:33,000 --> 00:32:35,000
It's a landslide victory

619
00:32:35,000 --> 00:32:39,000
and, Nebula, you got 222 votes out of 300.

620
00:32:39,000 --> 00:32:40,000
Well done. Yes!

621
00:32:40,000 --> 00:32:43,000
I think Courtney's most impressive performance

622
00:32:43,000 --> 00:32:46,000
was seen in the virtual reality gaming task.

623
00:32:46,000 --> 00:32:50,000
That's where his ability to design and come up with concepts

624
00:32:50,000 --> 00:32:52,000
really did prove to be successful.

625
00:32:53,000 --> 00:32:57,000
Week ten. We're on the last task. I know.

626
00:32:57,000 --> 00:33:01,000
In the process, Courtney had achieved the most wins.

627
00:33:01,000 --> 00:33:04,000
I've got the flavour of winning as well. Seven out of the nine now.

628
00:33:04,000 --> 00:33:06,000
And in the gin manufacturing task...

629
00:33:06,000 --> 00:33:10,000
We need to pronounce it as "ghin" or "zhin".

630
00:33:10,000 --> 00:33:14,000
..his design skills came to the fore once more.

631
00:33:14,000 --> 00:33:16,000
High five me now, honey!

632
00:33:16,000 --> 00:33:20,000
Courtney's strength certainly lies in design.

633
00:33:20,000 --> 00:33:23,000
Every single time he's had that to do, he's done it really well.

634
00:33:23,000 --> 00:33:27,000
But Courtney's pitching... Hiya, good afternoon. Hi. ..let him down.

635
00:33:27,000 --> 00:33:30,000
Er, the correct way of pronouncing it...

636
00:33:30,000 --> 00:33:35,000
As I said, the correct way of pronouncing it is "zhin". Um...

637
00:33:35,000 --> 00:33:38,000
CLAUDE: He couldn't pitch. He was incredibly boring.

638
00:33:38,000 --> 00:33:40,000
He was stumbling over every single word

639
00:33:40,000 --> 00:33:41,000
and, frankly it was a sheer embarrassment.

640
00:33:41,000 --> 00:33:46,000
Despite this, he led his team to another win.

641
00:33:46,000 --> 00:33:51,000
Nebula, therefore, secured orders worth ?71,400.

642
00:33:51,000 --> 00:33:53,000
Final five, final five!

643
00:33:53,000 --> 00:33:55,000
3,000 bottles. That's very good.

644
00:33:55,000 --> 00:33:59,000
Winning eight out of ten tasks - I think that's a great record to have

645
00:33:59,000 --> 00:34:01,000
and I think that Lord Sugar will look at it

646
00:34:01,000 --> 00:34:04,000
and think, "This guy's obviously doing something right."

647
00:34:04,000 --> 00:34:06,000
China and glassware. Everything must go today!

648
00:34:07,000 --> 00:34:09,000
I am a human iron. Really?

649
00:34:09,000 --> 00:34:12,000
I'm going to iron you out in the boardroom, mate.

650
00:34:12,000 --> 00:34:16,000
I think Courtney has shown that he is calm, he's level-headed,

651
00:34:16,000 --> 00:34:18,000
he's a great designer.

652
00:34:18,000 --> 00:34:20,000
His pitching's always been bad

653
00:34:20,000 --> 00:34:24,000
and pitching is a way to sell yourself and your personality

654
00:34:24,000 --> 00:34:27,000
and it will be interesting to see how he copes in the interviews.

655
00:34:27,000 --> 00:34:30,000
OK, so I think this might be the first ever meeting

656
00:34:30,000 --> 00:34:32,000
I've done in my dressing gown.

657
00:34:32,000 --> 00:34:35,000
I've worked my bollocks off for the last three years

658
00:34:35,000 --> 00:34:37,000
and put everything into it

659
00:34:37,000 --> 00:34:39,000
and I want to take my business to the next level.

660
00:34:39,000 --> 00:34:42,000
I don't just want any old investor. I want Lord Sugar.

661
00:34:43,000 --> 00:34:47,000
Back at home, his friends and family are in no doubt...

662
00:34:47,000 --> 00:34:50,000
CHEERING

663
00:34:50,000 --> 00:34:54,000
..their boy has got what it takes.

664
00:34:54,000 --> 00:34:56,000
He's such an amazing designer. We know he can win.

665
00:34:56,000 --> 00:35:00,000
ALL: Go, Courtney! CHEERING

666
00:35:00,000 --> 00:35:03,000
I've never been fired and I've no intention of being fired.

667
00:35:03,000 --> 00:35:06,000
I'm going to be the next winner of The Apprentice.

668
00:35:06,000 --> 00:35:09,000
We believe in you, Courtney! You can do it!

669
00:35:09,000 --> 00:35:11,000
CHEERING

670
00:35:11,000 --> 00:35:15,000
THEY CHANT: Courtney! Courtney! Courtney! Courtney!

671
00:35:16,000 --> 00:35:19,000
Next, the youngest candidate in the process -

672
00:35:19,000 --> 00:35:22,000
24-year-old Alana Spencer.

673
00:35:23,000 --> 00:35:24,000
Ready?

674
00:35:24,000 --> 00:35:26,000
Hard-working...

675
00:35:26,000 --> 00:35:30,000
How much would you like to pay? 10. It's done, it's done, it's done!

676
00:35:30,000 --> 00:35:34,000
..organised... You're bringing the canapes into the entrance.

677
00:35:34,000 --> 00:35:36,000
You're going to be dealing with hot food. Do you have a stand?

678
00:35:36,000 --> 00:35:39,000
..and underestimated. Instead of bubbles,

679
00:35:39,000 --> 00:35:42,000
it could be jellyfish and if they're alight, you can't touch them...

680
00:35:42,000 --> 00:35:45,000
Aren't you making it a bit more complicated? OK.

681
00:35:47,000 --> 00:35:52,000
At the outset, Alana had a softly-softly style.

682
00:35:52,000 --> 00:35:56,000
Alana? I manufacture cakes for food festivals, country shows.

683
00:35:56,000 --> 00:35:59,000
You react badly to being shouted at. Yeah.

684
00:35:59,000 --> 00:36:02,000
Well, you'll need some earplugs here, I can tell you.

685
00:36:02,000 --> 00:36:05,000
In terms of our pricing, are we going to go dropping?

686
00:36:05,000 --> 00:36:09,000
In the first task, she took on the sub team leader role.

687
00:36:09,000 --> 00:36:13,000
Knock 25% off. Knock 25% off. Go to 50% if you absolutely have to.

688
00:36:13,000 --> 00:36:17,000
Go to 50 is we can, right. No, not if you can, if you HAVE to! Yeah.

689
00:36:17,000 --> 00:36:21,000
But, as prices dropped, so did profits.

690
00:36:21,000 --> 00:36:25,000
The pricing was completely overlooked.

691
00:36:25,000 --> 00:36:28,000
There was a lack of organisation and a lack of leadership.

692
00:36:28,000 --> 00:36:30,000
I absolutely don't think I'm responsible

693
00:36:30,000 --> 00:36:32,000
for the failure of this task. Absolutely not.

694
00:36:34,000 --> 00:36:37,000
I don't think I was one of the weakest ones in week one

695
00:36:37,000 --> 00:36:40,000
but I just almost took all the blame

696
00:36:40,000 --> 00:36:43,000
and I think, in doing that, you're putting so much on your shoulders

697
00:36:43,000 --> 00:36:45,000
and that's why I was so emotional.

698
00:36:46,000 --> 00:36:50,000
After a bruising first boardroom, in task two,

699
00:36:50,000 --> 00:36:53,000
Alana clashed with her project manager.

700
00:36:53,000 --> 00:36:55,000
It's all so disjointed. It's not disjointed.

701
00:36:55,000 --> 00:36:57,000
You're coming up with problems to our solutions.

702
00:36:57,000 --> 00:37:02,000
We lost last week and we're going to lose again and it's embarrassing.

703
00:37:02,000 --> 00:37:06,000
And she was back in the firing line.

704
00:37:06,000 --> 00:37:10,000
Can you explain to me why you brought these two ladies back in?

705
00:37:10,000 --> 00:37:13,000
Alana was nothing but disruptive. She didn't listen.

706
00:37:13,000 --> 00:37:15,000
It just wasn't a great atmosphere.

707
00:37:15,000 --> 00:37:18,000
Can I explain what happened because you probably think

708
00:37:18,000 --> 00:37:20,000
I'm a real quiet character but I'm actually not?

709
00:37:20,000 --> 00:37:23,000
You're not doing very well at the moment at convincing me

710
00:37:23,000 --> 00:37:25,000
as to why you should stay in the process really.

711
00:37:25,000 --> 00:37:29,000
The boardroom is the most scary thing you'll ever do in your life.

712
00:37:29,000 --> 00:37:31,000
I was just like, "I'm going to go home now",

713
00:37:31,000 --> 00:37:34,000
and, you know, just thought that was it and lost my words.

714
00:37:34,000 --> 00:37:36,000
Literally, nothing was coming out.

715
00:37:36,000 --> 00:37:40,000
And he was looking at me, going like, "Come on, say something.

716
00:37:40,000 --> 00:37:41,000
"Fight and you can stay."

717
00:37:41,000 --> 00:37:44,000
Are you ready to talk to me? Yes.

718
00:37:44,000 --> 00:37:47,000
Um, so, I...

719
00:37:47,000 --> 00:37:49,000
I think I can, um...

720
00:37:49,000 --> 00:37:51,000
I'm...

721
00:37:55,000 --> 00:37:56,000
This is so embarrassing.

722
00:37:56,000 --> 00:37:59,000
I've never in all my years in the boardroom seen anyone dry up

723
00:37:59,000 --> 00:38:00,000
as much as Alana did.

724
00:38:00,000 --> 00:38:03,000
It sort of appeared to me that she was completely paralysed by fear.

725
00:38:03,000 --> 00:38:10,000
It was just a nightmare, so week one and two were not my finest moments.

726
00:38:12,000 --> 00:38:16,000
As a youngster, Alana was rarely lost for words.

727
00:38:16,000 --> 00:38:18,000
I was very confident as a kid.

728
00:38:18,000 --> 00:38:21,000
Not so much as an adult.

729
00:38:22,000 --> 00:38:26,000
The elder of two girls, she had an unconventional upbringing.

730
00:38:29,000 --> 00:38:33,000
My parents were hippy travellers. They were free-spirited.

731
00:38:33,000 --> 00:38:35,000
They didn't want to work, um...

732
00:38:35,000 --> 00:38:38,000
They DID work, but they didn't want to.

733
00:38:39,000 --> 00:38:42,000
Alana was brought up without very much.

734
00:38:42,000 --> 00:38:46,000
She was often told that she couldn't have things that she wanted

735
00:38:46,000 --> 00:38:49,000
and I think that's where her drive to have

736
00:38:49,000 --> 00:38:54,000
a comfortable life and to run a successful business came from.

737
00:38:54,000 --> 00:38:57,000
The fact that Alana didn't have much money as a child

738
00:38:57,000 --> 00:39:00,000
has really made her want to make money.

739
00:39:00,000 --> 00:39:05,000
She's very sort of mindful of making maximum money.

740
00:39:06,000 --> 00:39:09,000
And Alana soon showed a talent for turning a profit.

741
00:39:09,000 --> 00:39:12,000
I set up my first business in school.

742
00:39:12,000 --> 00:39:15,000
I was making cards.

743
00:39:15,000 --> 00:39:19,000
I actually sacked my best friend when we were 14 years old

744
00:39:19,000 --> 00:39:22,000
cos she didn't make the cards quick enough

745
00:39:22,000 --> 00:39:24,000
and we needed to make good money on these cards

746
00:39:24,000 --> 00:39:27,000
and her sticking ability wasn't on point.

747
00:39:27,000 --> 00:39:28,000
When we were at school,

748
00:39:28,000 --> 00:39:33,000
Alana would always think of schemes to get pocket money.

749
00:39:33,000 --> 00:39:35,000
She'd make us go and stand on the street,

750
00:39:35,000 --> 00:39:38,000
she made us go and hoover her mum's car once.

751
00:39:38,000 --> 00:39:43,000
We did just do what she wanted to do cos it was easier. Mm, it was.

752
00:39:45,000 --> 00:39:49,000
As a teenager, Alana got a taste for selling food.

753
00:39:49,000 --> 00:39:52,000
She had an interest in making cakes

754
00:39:52,000 --> 00:39:56,000
and then she sold them to my brother and he sold them as corporate gifts.

755
00:39:56,000 --> 00:40:01,000
Alana's chocolates were very popular through our business,

756
00:40:01,000 --> 00:40:03,000
so from an early age,

757
00:40:03,000 --> 00:40:04,000
she was always showing signs

758
00:40:04,000 --> 00:40:09,000
of how she was actually going to make a few pounds from her cooking.

759
00:40:10,000 --> 00:40:14,000
So, in week three, a task making and selling sweets...

760
00:40:14,000 --> 00:40:17,000
Alana, you're in the bakery business.

761
00:40:17,000 --> 00:40:19,000
You need to be the project manager.

762
00:40:19,000 --> 00:40:21,000
..seemed to play to Alana's skills.

763
00:40:21,000 --> 00:40:25,000
I was set an ultimatum, was how I saw it.

764
00:40:25,000 --> 00:40:28,000
"Show me what you've got or you're going to go."

765
00:40:28,000 --> 00:40:30,000
Everything was riding on it.

766
00:40:30,000 --> 00:40:31,000
CLAUDE: It was very important for Alana

767
00:40:31,000 --> 00:40:33,000
to make a success of this particular task.

768
00:40:33,000 --> 00:40:35,000
After all, this is basically her industry

769
00:40:35,000 --> 00:40:38,000
and after two fairly dismal performances,

770
00:40:38,000 --> 00:40:40,000
it was pretty important that she showed

771
00:40:40,000 --> 00:40:42,000
that she was worthy of remaining in the process.

772
00:40:42,000 --> 00:40:45,000
In the kitchen... Don't just stand over that.

773
00:40:45,000 --> 00:40:47,000
Do a bag, mix it, do a bag, mix it.

774
00:40:47,000 --> 00:40:50,000
..she kept a close eye on her cooks.

775
00:40:50,000 --> 00:40:54,000
Guys, if we lose because we've not got a lot of product...

776
00:40:54,000 --> 00:40:56,000
We're not going to lose. We're going to win!

777
00:40:56,000 --> 00:40:57,000
Alana created direction.

778
00:40:57,000 --> 00:41:00,000
She knew exactly what she was doing with the product.

779
00:41:00,000 --> 00:41:03,000
If yours is going to take five hours, it needs to take less.

780
00:41:03,000 --> 00:41:05,000
She was fantastic and from there,

781
00:41:05,000 --> 00:41:08,000
I believe her confidence started to grow.

782
00:41:09,000 --> 00:41:12,000
But on the second day...

783
00:41:12,000 --> 00:41:14,000
I just want to have a quick chat.

784
00:41:14,000 --> 00:41:16,000
..her pricing strategy...

785
00:41:16,000 --> 00:41:18,000
Two for ?6. Two for ?6, OK.

786
00:41:18,000 --> 00:41:20,000
..wasn't followed by the whole team.

787
00:41:20,000 --> 00:41:23,000
Would you like some sweets? One for ?3.50. Two for ?7.

788
00:41:23,000 --> 00:41:25,000
Samuel, don't change the price.

789
00:41:25,000 --> 00:41:28,000
I'm getting more, if anything. It's a good thing. Two for ?7.

790
00:41:28,000 --> 00:41:32,000
We can't all be selling at different prices. Hello, how are you doing?

791
00:41:32,000 --> 00:41:34,000
The one thing Alana's had to contend with in this process

792
00:41:34,000 --> 00:41:36,000
is people underestimating her

793
00:41:36,000 --> 00:41:39,000
and she's had to push a lot harder than everybody else

794
00:41:39,000 --> 00:41:41,000
to get people to see things her way.

795
00:41:42,000 --> 00:41:45,000
In the end though... Well, Titans, you've done it.

796
00:41:45,000 --> 00:41:49,000
..Alana led her team to a sweet victory.

797
00:41:49,000 --> 00:41:52,000
My most proud moment was finding out we'd won that task.

798
00:41:52,000 --> 00:41:53,000
If had have lost,

799
00:41:53,000 --> 00:41:55,000
I don't think I'd have sold another cake in my life.

800
00:41:55,000 --> 00:41:59,000
Alana did exactly what she had to do on that task.

801
00:41:59,000 --> 00:42:02,000
She showed Alan that she really means business.

802
00:42:02,000 --> 00:42:08,000
While still at school, Alana made a decision which would transform her

803
00:42:08,000 --> 00:42:12,000
from teenage baker to business owner.

804
00:42:12,000 --> 00:42:15,000
Alana has always been very business minded

805
00:42:15,000 --> 00:42:18,000
but I think when her A levels didn't go so well,

806
00:42:18,000 --> 00:42:20,000
that was when the business really kick-started.

807
00:42:20,000 --> 00:42:26,000
I got a grant when I was 18 and had the kit-out of a commercial kitchen.

808
00:42:26,000 --> 00:42:30,000
It's like a small factory on the side of my parents' house.

809
00:42:30,000 --> 00:42:35,000
So, I go there, bake and then on Friday,

810
00:42:35,000 --> 00:42:40,000
get up really early and sell and then it repeats every week.

811
00:42:42,000 --> 00:42:46,000
The gamble to leave school proved a recipe for success.

812
00:42:46,000 --> 00:42:50,000
I knew potentially how challenging it would be

813
00:42:50,000 --> 00:42:55,000
but, over the years, it's really gone from strength to strength.

814
00:42:55,000 --> 00:42:59,000
Alana's got that dogged determination and drive

815
00:42:59,000 --> 00:43:04,000
to be an incredibly successful businessperson.

816
00:43:06,000 --> 00:43:09,000
Alana's business is now so successful...

817
00:43:09,000 --> 00:43:11,000
Gooey chocolate brownie. Sound good?

818
00:43:11,000 --> 00:43:14,000
..she also employs her boyfriend, Bart.

819
00:43:14,000 --> 00:43:16,000
They're only five for a tenner

820
00:43:16,000 --> 00:43:18,000
if you'd like anything else at all, mix and match.

821
00:43:18,000 --> 00:43:20,000
'Alana's brain is always on business.

822
00:43:20,000 --> 00:43:23,000
'We've been doing it for three years and we haven't been on holiday yet.'

823
00:43:23,000 --> 00:43:25,000
There we go. Thank you.

824
00:43:25,000 --> 00:43:27,000
'We're both so happy to be working'

825
00:43:27,000 --> 00:43:31,000
and don't really feel the need for a holiday. Apparently, they're great.

826
00:43:31,000 --> 00:43:36,000
ALL: Alana, we love your cakes! We know you're going to win! Delicious!

827
00:43:38,000 --> 00:43:42,000
In week seven, it was the boat show.

828
00:43:42,000 --> 00:43:44,000
Do you have a Jet Ski or a boat?

829
00:43:44,000 --> 00:43:47,000
You're a lucky person because we've got a deal for you!

830
00:43:47,000 --> 00:43:51,000
As the teams struggled to sell... Thank you.

831
00:43:51,000 --> 00:43:53,000
..another candidate closed Alana's deal.

832
00:43:53,000 --> 00:43:57,000
Dillon, that was not cool. That was my sale.

833
00:43:57,000 --> 00:44:00,000
I was speaking to them before you were speaking to them, initially.

834
00:44:00,000 --> 00:44:02,000
To come over when someone is talking, that's not cool.

835
00:44:02,000 --> 00:44:05,000
That's fine, Alana. We all want to make sales.

836
00:44:05,000 --> 00:44:07,000
Let's be positive for the last moment, guys.

837
00:44:09,000 --> 00:44:11,000
On the boat show task, we saw, yet again,

838
00:44:11,000 --> 00:44:16,000
people pushing Alana around, yet again not listening to her opinion.

839
00:44:16,000 --> 00:44:19,000
But what was different this time was Alana's reaction.

840
00:44:21,000 --> 00:44:23,000
Alana, ?42 worth of sales.

841
00:44:23,000 --> 00:44:25,000
I think certain individuals throughout the process

842
00:44:25,000 --> 00:44:28,000
haven't shown the ability to engage and sell very well.

843
00:44:28,000 --> 00:44:31,000
Samuel, you sold more than anyone else - ?78.

844
00:44:31,000 --> 00:44:33,000
But it was only two more fish.

845
00:44:33,000 --> 00:44:35,000
That's what's infuriating about this.

846
00:44:35,000 --> 00:44:38,000
Alana, I'm going to speak now because through the whole process...

847
00:44:38,000 --> 00:44:43,000
No! Wait, wait. It's getting frustrating... Samuel, let me speak.

848
00:44:43,000 --> 00:44:47,000
You are a salesman and you did not sell a single board.

849
00:44:47,000 --> 00:44:50,000
The change in Alana was incredible.

850
00:44:50,000 --> 00:44:53,000
She'd gone from this very softly spoken young woman

851
00:44:53,000 --> 00:44:56,000
into this feisty, determined businessperson.

852
00:44:56,000 --> 00:45:00,000
Alana, I'm going to allow you to remain in this process. Thank you.

853
00:45:00,000 --> 00:45:02,000
She fought her way through the boardroom

854
00:45:02,000 --> 00:45:05,000
and I think she showed us that she's made of steely stuff.

855
00:45:05,000 --> 00:45:08,000
CHEERING

856
00:45:08,000 --> 00:45:11,000
The change in Alana through this process is crazy.

857
00:45:11,000 --> 00:45:14,000
She is transformed from this young little girl,

858
00:45:14,000 --> 00:45:17,000
this quiet little thing, to this confident, confident woman.

859
00:45:17,000 --> 00:45:20,000
We can smash it. Honestly, I wouldn't be surprised if she wins.

860
00:45:20,000 --> 00:45:23,000
Do you want to do a shop where it's actually a sweet? Happy? Happy.

861
00:45:23,000 --> 00:45:25,000
CLAUDE: Alana started off pretty weakly.

862
00:45:25,000 --> 00:45:28,000
She's lucky to have not gone within the first few weeks.

863
00:45:28,000 --> 00:45:30,000
I think we've got this, that's what I'm saying.

864
00:45:30,000 --> 00:45:34,000
CLAUDE: But as the process has moved forward, so has she.

865
00:45:34,000 --> 00:45:36,000
I really want to be project manager on this.

866
00:45:36,000 --> 00:45:40,000
Do not bring up the negatives in a big pitch.

867
00:45:40,000 --> 00:45:42,000
And I hope that in the interview stage

868
00:45:42,000 --> 00:45:45,000
she demonstrates further strength of character.

869
00:45:45,000 --> 00:45:47,000
ALL: Good luck, Alana! We know you can do it!

870
00:45:47,000 --> 00:45:50,000
We're all behind you at home. We love you, we miss you.

871
00:45:50,000 --> 00:45:52,000
We can't wait to see you bring it home.

872
00:45:52,000 --> 00:45:54,000
'I know that I've got a strong business plan'

873
00:45:54,000 --> 00:45:57,000
and I would be absolutely honoured if I won this

874
00:45:57,000 --> 00:45:59,000
and it would be the best thing in the world.

875
00:46:01,000 --> 00:46:02,000
I'd probably cry.

876
00:46:06,000 --> 00:46:11,000
Finally, online fashion entrepreneur Jessica Cunningham.

877
00:46:11,000 --> 00:46:14,000
'My friends say I'm the female version of Jim Carrey.' Hello!

878
00:46:14,000 --> 00:46:17,000
I'm quite animated with my face and I go crazy with my hands.

879
00:46:17,000 --> 00:46:21,000
Energetic... Ooh!

880
00:46:21,000 --> 00:46:24,000
..emotional and a tireless salesperson.

881
00:46:24,000 --> 00:46:27,000
I can see you eyeing them up. They're absolutely delicious.

882
00:46:27,000 --> 00:46:30,000
I've got a four-year-old with one of these. She absolutely loves them.

883
00:46:30,000 --> 00:46:31,000
Come on, Michael, shake on it.

884
00:46:32,000 --> 00:46:36,000
Right from the start... Jessica. Hello!

885
00:46:36,000 --> 00:46:38,000
..Jessica stood out.

886
00:46:38,000 --> 00:46:42,000
Who else was digital marketing here? Tough competition!

887
00:46:42,000 --> 00:46:45,000
She can talk, talk, talk, and she's no full stop,

888
00:46:45,000 --> 00:46:47,000
she's no breathing, she's no filter.

889
00:46:47,000 --> 00:46:50,000
You're very excited, aren't you? I am, can you tell?

890
00:46:50,000 --> 00:46:52,000
I'm really nervous. Take a breath.

891
00:46:53,000 --> 00:46:57,000
Hello! Jessica is this bundle of energy.

892
00:46:57,000 --> 00:47:01,000
Come here, let me talk to you both. She's like a Duracell bunny.

893
00:47:01,000 --> 00:47:02,000
What does your store look like?

894
00:47:02,000 --> 00:47:05,000
Have you got umbrellas or have you got a wooden stall?

895
00:47:05,000 --> 00:47:08,000
Jessica is like no-one I've ever met. This is not an antique, is it?

896
00:47:08,000 --> 00:47:11,000
She's pretty nuts in the house and she's pretty nuts on task.

897
00:47:11,000 --> 00:47:13,000
Ooh, catch!

898
00:47:13,000 --> 00:47:15,000
Ooh!

899
00:47:19,000 --> 00:47:24,000
Jessica's big personality shone through even from a young age.

900
00:47:24,000 --> 00:47:30,000
Jessica as a child is pretty much a smaller version of what she is now,

901
00:47:30,000 --> 00:47:32,000
so she's always been full of character

902
00:47:32,000 --> 00:47:34,000
and as she's got older, she's just got more of it.

903
00:47:35,000 --> 00:47:39,000
Academically, I wasn't interested in schooling.

904
00:47:39,000 --> 00:47:42,000
I could never get my head stuck into subjects. I just wasn't...

905
00:47:42,000 --> 00:47:45,000
I'm more of a creative person more than an academic person.

906
00:47:48,000 --> 00:47:51,000
Now 29, Jessica's a single mum

907
00:47:51,000 --> 00:47:53,000
with three daughters...

908
00:47:53,000 --> 00:47:58,000
How do you make it go? ..Poppy, Olive and Hattie.

909
00:47:58,000 --> 00:48:02,000
I've always had drive to do well but, since having children,

910
00:48:02,000 --> 00:48:04,000
the drive is definitely maximised.

911
00:48:04,000 --> 00:48:06,000
It's always hard being the breadwinner

912
00:48:06,000 --> 00:48:09,000
because you have got three people who rely on you

913
00:48:09,000 --> 00:48:12,000
but, knowing my character and knowing my strengths,

914
00:48:12,000 --> 00:48:15,000
I knew I could do it and I HAVE done it and I AM supporting them.

915
00:48:18,000 --> 00:48:20,000
Today, Jessica has her own business,

916
00:48:20,000 --> 00:48:24,000
designing and selling women's clothes.

917
00:48:24,000 --> 00:48:27,000
I set up an online fashion brand with my sister

918
00:48:27,000 --> 00:48:31,000
because I love fashion, I love PR, I love marketing

919
00:48:31,000 --> 00:48:34,000
and I wanted to do something that combined everything

920
00:48:34,000 --> 00:48:35,000
and it's really coming off.

921
00:48:35,000 --> 00:48:40,000
The company uses celebrities to endorse her products.

922
00:48:40,000 --> 00:48:42,000
Jessica is a very creative person

923
00:48:42,000 --> 00:48:45,000
and she's also strong business minded.

924
00:48:45,000 --> 00:48:46,000
She's got this lust,

925
00:48:46,000 --> 00:48:49,000
this passion for success and a passion for business.

926
00:48:49,000 --> 00:48:51,000
She loves building new projects

927
00:48:51,000 --> 00:48:54,000
and she's always had that ever since being young.

928
00:48:56,000 --> 00:49:00,000
So, week two's task seemed a perfect fit for Jessica's skills.

929
00:49:00,000 --> 00:49:05,000
Can we please think of brand names? Design and market a new jeans brand.

930
00:49:05,000 --> 00:49:08,000
On task two, I felt like I would be the perfect project manager

931
00:49:08,000 --> 00:49:10,000
for the role. It was a fashion advertising campaign.

932
00:49:10,000 --> 00:49:12,000
It was a no-brainer for me.

933
00:49:12,000 --> 00:49:16,000
But things quickly came apart at the seams.

934
00:49:16,000 --> 00:49:20,000
Team A are going to be in charge of the brand and TV advert.

935
00:49:20,000 --> 00:49:21,000
You don't want me doing branding

936
00:49:21,000 --> 00:49:23,000
even though that's what I do every day?

937
00:49:23,000 --> 00:49:26,000
THE CANDIDATES TALK OVER EACH OTHER

938
00:49:26,000 --> 00:49:28,000
Let me finish, please. Everyone's talking over... OK.

939
00:49:28,000 --> 00:49:30,000
Um... Oh, gosh.

940
00:49:30,000 --> 00:49:32,000
In the advertising jeans task,

941
00:49:32,000 --> 00:49:36,000
Jessica was quick to put herself forward as project manager

942
00:49:36,000 --> 00:49:37,000
but I think it was the wrong decision.

943
00:49:37,000 --> 00:49:39,000
I underestimated how difficult

944
00:49:39,000 --> 00:49:43,000
trying to control a group of girls was.

945
00:49:45,000 --> 00:49:48,000
I'm a bit concerned about Rebecca as sub team manager.

946
00:49:48,000 --> 00:49:50,000
If you call her and put her down,

947
00:49:50,000 --> 00:49:52,000
it's going to cause friction in the group.

948
00:49:52,000 --> 00:49:54,000
You will completely destabilize the team.

949
00:49:54,000 --> 00:49:57,000
It was just horrific. It was horrific.

950
00:49:59,000 --> 00:50:01,000
The one issue is, we can't find the jeans.

951
00:50:01,000 --> 00:50:06,000
So, you're doing photographs for your jean campaign

952
00:50:06,000 --> 00:50:07,000
without your jeans?

953
00:50:09,000 --> 00:50:10,000
Right...

954
00:50:10,000 --> 00:50:13,000
Jessica has experience in marketing and in fashion,

955
00:50:13,000 --> 00:50:16,000
so this should have been a task that she was really good at.

956
00:50:16,000 --> 00:50:18,000
I'm sorry...

957
00:50:18,000 --> 00:50:22,000
But instead, she just let her emotions get the better of her

958
00:50:22,000 --> 00:50:24,000
and she fell apart.

959
00:50:24,000 --> 00:50:28,000
I'm so sorry. Jessica, Jessica, go outside,

960
00:50:28,000 --> 00:50:30,000
go and take a breath, calm yourself down.

961
00:50:31,000 --> 00:50:34,000
JESSICA SOBS

962
00:50:36,000 --> 00:50:39,000
Jessica, you cracked up on the first day, part of the first day.

963
00:50:39,000 --> 00:50:41,000
Definitely, yeah. Yeah.

964
00:50:41,000 --> 00:50:44,000
Honestly, that's not me but I did, unfortunately.

965
00:50:44,000 --> 00:50:47,000
I had a couple of the stronger characters undermining me

966
00:50:47,000 --> 00:50:49,000
and flapping me and I'm flapping now, but...

967
00:50:49,000 --> 00:50:51,000
Sorry, I lost my train of thought.

968
00:50:52,000 --> 00:50:56,000
'I think Jessica knew she hadn't done a good job of leading'

969
00:50:56,000 --> 00:50:58,000
and all her hopes and aspirations

970
00:50:58,000 --> 00:51:01,000
and the reason she was in this process, I think she felt

971
00:51:01,000 --> 00:51:04,000
was just slipping away from her and it all overwhelmed her.

972
00:51:05,000 --> 00:51:09,000
Jessica, why shouldn't I fire you? Because the only reason why I'm here

973
00:51:09,000 --> 00:51:11,000
is because I want you as a business partner.

974
00:51:11,000 --> 00:51:14,000
Well, so does everyone else. I know, but I want it more!

975
00:51:14,000 --> 00:51:17,000
'I felt like a massive failure after that task,'

976
00:51:17,000 --> 00:51:19,000
a massive failure.

977
00:51:21,000 --> 00:51:24,000
Despite that disastrous task,

978
00:51:24,000 --> 00:51:28,000
Jessica's very first clothing venture had been a success.

979
00:51:28,000 --> 00:51:32,000
Aged just 25, she founded Famous Frocks.

980
00:51:32,000 --> 00:51:38,000
I decided to set up my business because I loved working for myself.

981
00:51:38,000 --> 00:51:40,000
I had an interest in fashion

982
00:51:40,000 --> 00:51:42,000
and I just wanted to make money to support my children.

983
00:51:42,000 --> 00:51:47,000
Two years later, Jessica was pregnant with her third child.

984
00:51:47,000 --> 00:51:52,000
Her children's father was also Jessica's business partner.

985
00:51:52,000 --> 00:51:54,000
We turned over a lot of money

986
00:51:54,000 --> 00:51:56,000
and I thought the business should be run one way,

987
00:51:56,000 --> 00:51:59,000
he thought it should be run another way.

988
00:51:59,000 --> 00:52:02,000
Unfortunately, it just got run into the ground.

989
00:52:02,000 --> 00:52:05,000
Having three children and having a business, something gave

990
00:52:05,000 --> 00:52:08,000
and, unfortunately, that was our relationship.

991
00:52:08,000 --> 00:52:12,000
Obviously, I was devastated but, you know, you just get on with it.

992
00:52:13,000 --> 00:52:16,000
I think for Jessica, that time was very hard for her.

993
00:52:16,000 --> 00:52:19,000
When any relationship ends, it's horrible anyway,

994
00:52:19,000 --> 00:52:22,000
but the business was her life and soul

995
00:52:22,000 --> 00:52:24,000
and everything went into that company,

996
00:52:24,000 --> 00:52:26,000
so it was such a shame when it ended.

997
00:52:26,000 --> 00:52:30,000
Jessica was determined to get back on her feet.

998
00:52:30,000 --> 00:52:32,000
When me and my partner separated,

999
00:52:32,000 --> 00:52:36,000
my friend Charlotte offered me a job to come in and do sales

1000
00:52:36,000 --> 00:52:40,000
for a marketing company and it just gave me something which I needed

1001
00:52:40,000 --> 00:52:43,000
which I felt like I'd lost, if that makes sense.

1002
00:52:43,000 --> 00:52:45,000
I think when we started working together,

1003
00:52:45,000 --> 00:52:50,000
Jessica got a new lease for life because she was back being creative,

1004
00:52:50,000 --> 00:52:52,000
she was back doing sales, she was back doing something

1005
00:52:52,000 --> 00:52:55,000
that she loved and it was nice for her to have something to focus on

1006
00:52:55,000 --> 00:52:57,000
and she just threw herself into it.

1007
00:52:59,000 --> 00:53:03,000
Now, she splits her time between business

1008
00:53:03,000 --> 00:53:06,000
and raising her daughters. Over the last 18 months for Jessica,

1009
00:53:06,000 --> 00:53:09,000
it's been a massive change.

1010
00:53:09,000 --> 00:53:13,000
I think she's done outstanding to go through the heartbreak and pain

1011
00:53:13,000 --> 00:53:14,000
and pick herself back up

1012
00:53:14,000 --> 00:53:17,000
every single time. She's a real fighter.

1013
00:53:17,000 --> 00:53:19,000
Being my own boss and having three children

1014
00:53:19,000 --> 00:53:22,000
is quite possibly the most stressful thing,

1015
00:53:22,000 --> 00:53:25,000
but I just get on with it and I like the sense of achievement,

1016
00:53:25,000 --> 00:53:27,000
knowing that I am supporting my three girls

1017
00:53:27,000 --> 00:53:30,000
and knowing that I am their role model

1018
00:53:30,000 --> 00:53:32,000
and I am the most important person in their life.

1019
00:53:32,000 --> 00:53:35,000
Jessica wasn't to be defeated in the process either.

1020
00:53:35,000 --> 00:53:37,000
Hello, are you OK?

1021
00:53:37,000 --> 00:53:41,000
It was her sales skills... ?145. Can I tempt you?

1022
00:53:41,000 --> 00:53:43,000
..that turned her fortunes around.

1023
00:53:43,000 --> 00:53:46,000
So, that's just ?165. There you go.

1024
00:53:46,000 --> 00:53:48,000
Thank you very much. Cheers. Thank you.

1025
00:53:48,000 --> 00:53:50,000
After a pretty shaky start,

1026
00:53:50,000 --> 00:53:53,000
we finally saw Jessica start to shine in the department store task.

1027
00:53:53,000 --> 00:53:56,000
It's amazing. Really nice. She was everywhere.

1028
00:53:56,000 --> 00:53:59,000
She was in the window, encouraging people to come in,

1029
00:53:59,000 --> 00:54:03,000
she was on the shop floor selling product. It was impressive.

1030
00:54:03,000 --> 00:54:06,000
So, that's ?595 altogether. Thank you.

1031
00:54:06,000 --> 00:54:09,000
'I know I'm good at sales.'

1032
00:54:09,000 --> 00:54:11,000
It's beautiful. You've made the right choice.

1033
00:54:11,000 --> 00:54:14,000
So, I was determined every time out of that window I would make a sale.

1034
00:54:14,000 --> 00:54:17,000
The window display looks great. Go in for a couple of minutes. Yeah.

1035
00:54:17,000 --> 00:54:19,000
'But every time I'd make a sale,

1036
00:54:19,000 --> 00:54:21,000
'Sofiane would put me back in the window.'

1037
00:54:21,000 --> 00:54:22,000
It was so humiliating.

1038
00:54:22,000 --> 00:54:24,000
She's selling the most here. There's no-one to sell to,

1039
00:54:24,000 --> 00:54:27,000
so if she goes and charms them, bring them in, then we sell.

1040
00:54:27,000 --> 00:54:30,000
You go then. You go then. No, I'm selling. I'm selling as well.

1041
00:54:30,000 --> 00:54:34,000
KARREN: Sofiane and Samuel really boast about their sales ability

1042
00:54:34,000 --> 00:54:37,000
but, frankly, Jessica wiped the floor with them.

1043
00:54:38,000 --> 00:54:41,000
This is your window display, right? When it was quiet,

1044
00:54:41,000 --> 00:54:43,000
I was quite happy to go into the window to try and drag people in.

1045
00:54:43,000 --> 00:54:46,000
Like a Punch and Judy show. Pretty much, yes.

1046
00:54:46,000 --> 00:54:48,000
Well, it didn't stand in your way

1047
00:54:48,000 --> 00:54:52,000
cos you were the highest salesperson on your team. Thank you. Good.

1048
00:54:53,000 --> 00:54:56,000
How is everybody enjoying the expo today? Yeah!

1049
00:54:56,000 --> 00:54:58,000
And, as the weeks continued...

1050
00:54:58,000 --> 00:55:00,000
We've got a special price today. ?399.

1051
00:55:00,000 --> 00:55:04,000
..Jessica was the top seller in numerous tasks.

1052
00:55:04,000 --> 00:55:09,000
OK. Are we having one? Yeah. Fantastic! Whoa!

1053
00:55:09,000 --> 00:55:13,000
I think Jessica came into the process as a sort of ball of energy,

1054
00:55:13,000 --> 00:55:15,000
almost couldn't believe she was IN the process.

1055
00:55:15,000 --> 00:55:18,000
Choose your concept, then we'll think of the ideas around.

1056
00:55:18,000 --> 00:55:21,000
But as the process went on, she toned down

1057
00:55:21,000 --> 00:55:24,000
and I think SHE started to take herself more seriously

1058
00:55:24,000 --> 00:55:26,000
and, of course, so did we.

1059
00:55:26,000 --> 00:55:29,000
Stand by! How much will you give us for the rest of it?

1060
00:55:29,000 --> 00:55:31,000
100 quid, please.

1061
00:55:31,000 --> 00:55:34,000
Jessica is a strong businesswoman. She's a mother of three,

1062
00:55:34,000 --> 00:55:37,000
she came up under pressure and she has an amazing personality.

1063
00:55:37,000 --> 00:55:40,000
Ooh. I think a lot of people underestimate her.

1064
00:55:40,000 --> 00:55:43,000
I've caught a big one! And working with her,

1065
00:55:43,000 --> 00:55:47,000
she's very good and she's got her head screwed on. Ooh!

1066
00:55:47,000 --> 00:55:50,000
CLAUDE: I think Jessica has got enormous energy

1067
00:55:50,000 --> 00:55:51,000
and enormous enthusiasm

1068
00:55:51,000 --> 00:55:54,000
and can she actually bring that into the interview process

1069
00:55:54,000 --> 00:55:56,000
and demonstrate she's got the passion

1070
00:55:56,000 --> 00:55:57,000
to make her business successful?

1071
00:55:57,000 --> 00:56:00,000
The pillows are going to give us a bigger profit margin.

1072
00:56:00,000 --> 00:56:03,000
We're all so proud of you, Jess. There's just one thing left to do.

1073
00:56:03,000 --> 00:56:05,000
Go and win!

1074
00:56:05,000 --> 00:56:07,000
Drumroll, please. Whoo!

1075
00:56:07,000 --> 00:56:11,000
Jessica, good luck from everyone in Sheffield!

1076
00:56:11,000 --> 00:56:15,000
ALL: Go, Jessica!

1077
00:56:15,000 --> 00:56:16,000
Whoo!

1078
00:56:16,000 --> 00:56:19,000
'If I were to get Lord Sugar as a business partner,

1079
00:56:19,000 --> 00:56:22,000
'it would mean absolutely everything.'

1080
00:56:22,000 --> 00:56:26,000
It's absolutely life-changing for me, life-changing.

1081
00:56:26,000 --> 00:56:33,000
This is going to be the winning bedroom of the winning team. Argh!

1082
00:56:34,000 --> 00:56:37,000
Next, for the final five...

1083
00:56:38,000 --> 00:56:41,000
..their toughest task to date.

1084
00:56:41,000 --> 00:56:43,000
Have you got a good business plan, Alana?

1085
00:56:43,000 --> 00:56:45,000
I'd say I've got a pretty good business plan, Grainne.

1086
00:56:45,000 --> 00:56:47,000
The interviews.

1087
00:56:47,000 --> 00:56:49,000
The competition is on heat now.

1088
00:56:49,000 --> 00:56:51,000
I've a one in five chance now of winning this

1089
00:56:51,000 --> 00:56:54,000
and I'm going to put my heart and soul into them interviews.

1090
00:56:55,000 --> 00:56:57,000
In five years' time,

1091
00:56:57,000 --> 00:57:00,000
I see myself relaxing on Lord Sugar's boat in the South of France.

1092
00:57:00,000 --> 00:57:03,000
He's going to love my business plan. It is a great opportunity for HIM.

1093
00:57:07,000 --> 00:57:11,000
I am scatty, I am crazy, but I am a very credible businesswoman

1094
00:57:11,000 --> 00:57:13,000
and I do have what it takes to win this.

1095
00:57:18,000 --> 00:57:22,000
I've definitely grown in confidence, 100%. I want to win.

1096
00:57:22,000 --> 00:57:25,000
I do believe I've got a good chance.

1097
00:57:28,000 --> 00:57:32,000
I am someone with a very annoying drive and motivation. God, I...

1098
00:57:34,000 --> 00:57:37,000
There is nothing I want more than to win this process.

1099
00:57:37,000 --> 00:57:39,000
My God, I want it so bad!

1100
00:57:52,000 --> 00:57:55,000
Good morning. ALL: Good morning, Lord Sugar.